Residential Customer Testimonials

Gilbert and I would to take this opportunity to say “thank you” for the great service we received during our move from Ashburn to Haymarket this past weekend. The fellas from Interstate demonstrated excellence, customer service, care and concern over our furnishings. As you may know, moving is a challenging task in and of itself, but when you have a company that can send top notch, qualified and experienced movers with personality to move you, it makes a tough task “feel” and “look” easier. We certainly could not have done it ourselves, but the extra mile that was extended and competitive pricing confirmed our deciding to select Interstate for our relocation and we were not disappointed. This was the best move we have had even as military folk.

Gil and Jameece P.

I am writing to commend your moving company for the outstanding move our daughter, Jean Busher, had with your company from Carlsbad, California to Ashburn, VirginiaJoyce.

I worked with your salesman at this end, Joe Dugo.  He exuded such confidence in determining the packing and unpacking pricing that my daughter and I had nothing to worry about.  She and I drove across country to Virginia in early January before her California house sold, so we were not there when your packers came on February 23rd, 2015.  She had a good friend there for her who reported to us in phone calls throughout the day how timely your packers were, how polite, and how professional.  Her household goods were loaded onto Jamie Riqueime’s Interstate Van on February 24th.  And the packing and the loading were so professional that in a shipment that included some special art work, figurines, crystal and china nothing was broken!  Jamie had to make another delivery in the DC area that afternoon, and that evening there was an employee awards event at your Springfield center.  Therefore there wasn’t time for Jamie and his team to unpack that day.  He returned, as promised, the following Monday and helped with the unpacking.  And what a big help he and his assistant were!

We met your driver, Jamie Riqueime, when he delivered the shipment to the new home in Ashburn, Virginia.  He could not have been more professional, courteous, and helpful.  The men he had with him to help likewise were just as professional and careful as they could be.  He had to negotiate piles of snow on the curbs and corners of a small townhouse community, and he was especially considerate of our daughter’s immediate townhouse neighbors so as not to block in their cars.

Likewise I’d like for you to know how very helpful Ebony Larijan has been helping me clarify questions about billing and Interstate contacts.  Every Interstate Van Lines employee we worked with on the move was most professional, courteous, and helpful!  I know your father and knew your grandfather when I was a member of your sales staff in the early 1980s.  Our family has told many of our friends what a first class operation the company still is!  

I hope you will pass on our compliments to all those involved in our daughter’s move to Ashburn, Virginia this past February.

(I also would like for you to pass on to Michelle Ball the gratitude of the members of the Clifton Community Woman’s Club and many beneficiaries of our Charitable Trust for Interstate Van Lines’ continued sponsorship of the CCWC annual home and garden tour.)

Joyce P.

Firstly, allow me to apologize for the delay in sending this note. I know that it is way overdue, but you can imagine how busy we have been trying to put our house in Virginia on the market.

Ever since our days in the Foreign Service we have had many moving companies relocating our personal effects throughout Europe. We never had any problems and were always very satisfied with the results, but I must tell you that Interstate is by far the very best. What a wonderful experience we have had with you and the company you represent. Since the moment that we met you, Ebony, your professionalism is impeccable, and then you arranged our meeting with Joe to come to our house for the estimate. When we met you, Joe my husband and I had no doubt in our minds that we would go with Interstate. Joe, you are such a wonderful person and you and Ebony made sure to be in contact with us since the very beginning all the step of the way. You both portrait such professionalism, gracious and pleasant disposition, professional demeanor, and willingness to help us make this experience a very happy one and, above all, stress free for us. We congratulate Interstate for employing people of your caliber, and we can say with certainty that the success of your company is in your hands. Thank you again to both of you for everything you have done for us.

But I cannot close this note without saying something about everyone else. Pat and her team of packers were absolutely delightful to have in our house. They are experienced and knowledgeable, and very hard working people. My husband and I were highly impressed by their expertise, dedication to their work, and deep sense of responsibility. They also represent Interstate with high standards. And last, but certainly not least, our wonderful driver, David. He stayed in contact with us all the step of the way and he brought to our house in Virginia as well as in Orlando a wonderful team of people. Please convey our thanks and appreciation to all of them. In a nutshell, all of you at Interstate have made this move for us to be a wonderful experience!

We will recommend Interstate to friends and family. You guys are the very best.

My husband joins me in wishing both of you and everybody else at Intestate our very best wishes for the successful continuation of your work.

Olga S.

My customer service point of contact stayed in contact with me throughout the process from beginning to end. I had her direct extension and never had a problem contacting her or getting a response. Not only was she always in constant communication with me, she was always upbeat and very friendly. This process is extremely stressful especially when I had never done it before and calling my point of contact was never the dreadful part. Last week I was able to obtain some of my items. I could not remember what was in what box (since I moved in the beginning of March) and I was having a hard time deciding what to retrieve. Without hesitation suggested, the crew opened the boxes that I suspected I may need and re-taped them if I did not want them. I was able to take only what was necessary in a fast and efficient manner.

Doris A.

It was an excellent experience from start to finish. They took extremely good care of our move! They packed extremely well, wrapped all pieces of furniture and worked very hard in extremely hot and humid conditions. All members were polite and hard working.

Ann W.

Request a Residential Moving Estimate

Moving To:

 

International Move

2015 Outstanding Corporate Citizenship Awards Winner