Residential Customer Testimonials

The team was professional and courteous as they packed, wrapped and moved our items. Because of their outstanding service, we will be happy to recommend Interstate to anyone who is moving.

I would also like to mention to you that our consultant could not have been any more helpful to us. Any time we needed anything or had a question, Joe took care of it. He is an outstanding example of the service your company is known for and we certainly appreciate that service.

Again, thanks to your team it has made the first part of our move less stressful and we look forward to continuing to work together for the next 6 months as we get ready for our move to Williamsburg, Virginia.

T.C. S

Please accept our sincere thanks for a job well done.  On our end the move was flawless.  The staff you sent for the transition was a pleasure to work with.  Polite and accommodating at both ends.  We appreciate the price and the service to complete this move.  Hats off to you!

Richard F.

Thank you so much for such a great move experience!  Mike Stine was very helpful and put together a great quote. The office staff that I contacted were all helpful.

The move crew was unbelievable!  I was expecting four people but only three were on the team so the move time was extended a bit but those three not only were careful and professional but they were personable and made me feel very comfortable during the move.

They worked hard to move out a bed that was tricky to get down the stairs and the window company you hired to pop a window so that a four poster frame could be removed was also great.

I have known leadership team members through Leadership Fairfax and the Chamber but had never worked with anyone.  I had great confidence in the company and that confidence was rewarded.

Janet M.

First, let me say I was a little shocked to learn that there was over 11,000 pounds of stuff on this move!  Five and a half tons of a lifetime!  Needless to say, I was also taken back at the cost, but considering the effort involved, I was hoping everything was featherweight.

I want to thank you Kim for your effort in trying to do what you could to lower the price.  Given our situation, it was much appreciated despite the increase in cost resulting from the increase in weight.  You were very professional and helpful.

And I wish to thank Ebony for following up on both the confirmation and after the move.  I also appreciated your efforts.

But, the heart and soul of this move belongs to the crew... they were absolutely courteous, efficient and very professional.  They worked as a team and worked very hard both on the pick up of the household and unloading at our new location.  They were very friendly and easy to work with during this move and each of them deserves very high praise for a job very well done.

The only mishap was an heirloom piece of wicker (a chair) that belonged to my wife's mother.  There was a hole caused by something that pierced the wicker on the back of the chair.  My wife treasured this piece and she was disappointed that it happened.  We have not heard anything as yet from Interstate.

Overall, however, given this is the first time we've had to use a moving company, I would certainly recommend Interstate to anyone who has a need to move.  I sincerely feel that the crew is most deserving of your company's recognition for their efforts.  I know they were just doing their job, but they are the true ambassadors for Interstate and represented the company in the highest regard.

George and Debbie G.

My customer service point of contact stayed in contact with me throughout the process from beginning to end. I had her direct extension and never had a problem contacting her or getting a response. Not only was she always in constant communication with me, she was always upbeat and very friendly. This process is extremely stressful especially when I had never done it before and calling my point of contact was never the dreadful part. Last week I was able to obtain some of my items. I could not remember what was in what box (since I moved in the beginning of March) and I was having a hard time deciding what to retrieve. Without hesitation suggested, the crew opened the boxes that I suspected I may need and re-taped them if I did not want them. I was able to take only what was necessary in a fast and efficient manner.

Doris A.

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