Residential Customer Testimonials

As hard as it is to move after 34 years in the Washington area – leaving good friends, co-workers and the many great organizations- Interstate Van Lines made it so simple. Thank you!

Thanks to the team for packing everything, and after unpacking not a single item harmed! Amazing! From managing the inventory to lifting boxes to putting together furniture, our driver was the most dedicated, hard working and courteous person I have ever met. Every box, every piece of furniture, every item was checked in and checked out for a perfect move.

Thank you, Interstate, for doing it right: on time and with the best service you could only dream about until you see it is for real.

Once again, thank you for making a once in a lifetime move so special and carefree.
 

Patrick and Martha D.

Overall, this was the best moving experience out of the 13 moves I've made over the last 25 years.  Everyone I dealt with at the company was responsive and professional.

I initially contacted a moving consultant with the company (Kim W.) to discuss using their Clutter Buster program to store furniture and household goods before the house was put on the market and then storing the remaining furniture while we went house hunting at our new location.  Kim created a detailed estimate on the cost to store the items and also how they would handle specialty items that required special treatment.  The two packing teams the company sent were top notch.  Both sets of packing teams were impressive.  They were efficient and treated our belongings with care as were the loaders who came behind the packers to crate our belongs to put into storage.  The loaders consulted with us on items needing to be crated after they had wrapped them to ensure nothing got damaged.  While this added to the overall cost, we appreciated their input and concern to ensure none of our items got damaged during storage and then shipment.

When we were ready to move our household goods to their new destination, I contacted my moving consultant to arrange their shipment.  The whole process was easy.  My assigned moving managers (Ebony and Jewell) stayed in contact with me throughout the process, checking in with me multiple times to see how the packing and loading were going.  The mover (James G.) from Interstate also stayed in touch with me while he was on the road to my destination.  The crew he hired to help him unload the furniture (Anthony W. and Jay J.) were regulars on his stops to the San Antonio area and they worked great as a team to unload our furniture.  They treated our belongs and house with respect and professionalism.

Interstate Movers in my opinion, is a top-notch organization.  The fact that the lead packers and movers we dealt with have been with the company for a very long time speaks to their ability to retain experienced employees who know how to get the job done superbly and efficiently.  The process they've set up to consult with the client at every step helps to make the process less painful.  This was a fairly expensive move, but the adage that you get what you pay for rings true in this case.  We wholeheartedly recommend this company.

Christina D.

The driver was the best I ever worked with!

John M.

Overall, I would have to say this was about the best move experience we've ever had!

We used Interstate to move us from South Run to Roseland last weekend and I wanted to let you know that the moving team represented Interstate well! They were amazing, and I wanted to adopt them all - what a good team you have. They worked well together and made it a seamless move.  Special kudos to Hector B. for his friendly manner and problem-solving skills. He really impressed me and I noticed that the guys looked to him a lot for guidance. On day 2, Arnold R. stepped up in the personality area - guess he was shy on Day 1, and he was very proactive and helpful, and overall just a delight to be around.  Mr. L was also amazing. Always quick with a smile, courteous, polite, very professional, hard-working and jumped at every request - very anxious to please the customer.  Juan P. helped me solve a couple of problems as well. Rigo, quiet and diligent, kept the move flowing and was there to answer questions and address concerns.  Marvin also stood out - would run over to me when he saw me trying to move or lift something heavy (actually, Mr. L and Arnold did the same). Such gentleman! 

Keep up the good work - I'm happy to be a reference any time!

Denise K.

I want to thank you and both teams that worked the Rock Creek (Providence) model this week. Both crews were some of the best I’ve worked with – and were beyond efficient. And personally, thank you for staffing both days so that I wouldn’t have a problem getting home in “Maryland traffic” to pick up my daughter!  I was honestly a little worried about it earlier this week (especially with my husband being out of town) but there was zero stress from this move.

Lindsay Y.

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