Residential Customer Testimonials

The team was professional and courteous as they packed, wrapped and moved our items. Because of their outstanding service, we will be happy to recommend Interstate to anyone who is moving.

I would also like to mention to you that our consultant could not have been any more helpful to us. Any time we needed anything or had a question, Joe took care of it. He is an outstanding example of the service your company is known for and we certainly appreciate that service.

Again, thanks to your team it has made the first part of our move less stressful and we look forward to continuing to work together for the next 6 months as we get ready for our move to Williamsburg, Virginia.

T.C. S

Overall, this was the best moving experience out of the 13 moves I've made over the last 25 years.  Everyone I dealt with at the company was responsive and professional.

I initially contacted a moving consultant with the company (Kim W.) to discuss using their Clutter Buster program to store furniture and household goods before the house was put on the market and then storing the remaining furniture while we went house hunting at our new location.  Kim created a detailed estimate on the cost to store the items and also how they would handle specialty items that required special treatment.  The two packing teams the company sent were top notch.  Both sets of packing teams were impressive.  They were efficient and treated our belongings with care as were the loaders who came behind the packers to crate our belongs to put into storage.  The loaders consulted with us on items needing to be crated after they had wrapped them to ensure nothing got damaged.  While this added to the overall cost, we appreciated their input and concern to ensure none of our items got damaged during storage and then shipment.

When we were ready to move our household goods to their new destination, I contacted my moving consultant to arrange their shipment.  The whole process was easy.  My assigned moving managers (Ebony and Jewell) stayed in contact with me throughout the process, checking in with me multiple times to see how the packing and loading were going.  The mover (James G.) from Interstate also stayed in touch with me while he was on the road to my destination.  The crew he hired to help him unload the furniture (Anthony W. and Jay J.) were regulars on his stops to the San Antonio area and they worked great as a team to unload our furniture.  They treated our belongs and house with respect and professionalism.

Interstate Movers in my opinion, is a top-notch organization.  The fact that the lead packers and movers we dealt with have been with the company for a very long time speaks to their ability to retain experienced employees who know how to get the job done superbly and efficiently.  The process they've set up to consult with the client at every step helps to make the process less painful.  This was a fairly expensive move, but the adage that you get what you pay for rings true in this case.  We wholeheartedly recommend this company.

Christina D.

Driver and crew were told that my wife had very recently passed away, and that I was alone to take on the complete move-in.

Their courtesy and sensitivity were superb. I greatly appreciate the numerous instances where they went out of their way to help me with difficult aspects of the move-in. I couldn't be more appreciative. "Gold Stars" to all.

Rob W.

I wanted to take a moment to convey my pleasure in working with Interstate during my recent relocation. The office staff was very helpful and the on-site "Moving Team" could not have been more accommodating. Their professionalism, care with my property, thoroughness, and over all positive attitude made the move seamless and stress-free. As you know the destination location had four flights of stairs, yet never once was there a complaint. The team arrived early, took the time to introduce themselves, explain the activities that would occur then efficiently went about their tasks. Once all the property was loaded and all documentation completed, they completed the task by vacuuming the old place. Once the property was delivered and after they confirmed that everything met my satisfaction, they once again completed the task by vacuuming the new place!

In my line of work I deal with so called "service" providers every day, seldom do these providers live up to their claims. I cannot tell you what a pleasure it was to deal with an organization that obviously understands the importance of delivering on their service objectives! Interstate not only met but exceeded all of my expectations!

Thank you for your assistance in the coordination of the move and the team, Deon, Leon & Ace, for their outstanding service.  

Cheryl J.

It was our extreme pleasure to do business with your company. In today’s world, you don’t often find the kind of personally and efficient service that we received from every one of your employees, who worked on our move. Every date, line and price quoted to us was met without exception.

Your employees are to be commended for their commitment to giving the best possible service with a personal touch. They are truly the greatest asset of your company.

From the beginning when our consultant showed up to provide an estimate and get the ball rolling, we were highly impressed with the professionalism of your employees. Afterward, the consultant stayed in constant contact while walking us through each step in the process.

Next, our packers were patient and thorough in packing all of our items and such a delight to have in our home for two days. The day of the move was extremely hot but the crew worked diligently and tirelessly to load everything and leave the house empty two hours before the walk through. On this day, our consultant stopped by to ensure that everything was to our satisfaction.

Upon our arrival in Asheville, the crew again arrived exactly at the appointed hour and unloaded the truck in record time. They took great care with all our possessions moving in without a scratch on any wall.

We have repeatedly thanked our natural friend, Bill B., for his recommendation of your company. Should we require a moving company in the future, we surely will utilize your company again. Also, we will highly recommend your service to all of our friends.

Please pass our sincere appreciation to each of your employees for a job well done.

Fred and Kay C.

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